By L. A. Woolcott, W. R. Unwin (auth.)
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Extra resources for Mastering Business Communication
Statistics may often be generalised, as the following example shows (the original precedes the generalisation) . Some of the population-doubling times in the unCs (underdeveloped countries) are as follows : Kenya , 24 y ears; Nigeria, 28; Turkey, 24 ; Indonesia, 31; Philippines, 20; Brazil, 22; Costa Rica, 20 ; and £1 Salvador, 19. Population-doubling times in many underdeveloped countries are less than twenty-five years. In some summaries prepared for businessmen it will be right to retain some detail.
3 ASSIGNMENTS 1 Look at the letter given in Figure 104. Sort the information out into a more suitable order and rewrite the letter, taking care to display the information clearly and attractively. ) 2 Comment on the use of the letter in business communications. [IAA] 3 You work in the West Country office of an in surance com pany . One of your clients, Luxor Carpet Mills, has inadvertently failed to pay a premium by the due date and now faces a heavy fire loss. Your principal is at present in Aberdeen .
However it is not incorrect to use the first person, I or We, when the report is addressed to a person or persons known well. Indeed, a useful phrase with which to start a report to your manager would be. As you requested, I have examined . . , or As you instructed, we . . , or According to your instruction, I . . The report must be objective, based on facts rather than opinion. It must show clearly the distinction between the facts and the inferences drawn from the facts. It must seek to persuade by logical argument, not to be 37 controversial or provocative.