Bohdan W. Oppenheim's Lean for Banks: Improving Quality, Productivity, and Morale PDF

Bohdan W. Oppenheim's Lean for Banks: Improving Quality, Productivity, and Morale PDF

By Bohdan W. Oppenheim

Most banking associations be afflicted by a number of inefficiencies, similar to terrible making plans; insufficient coordination and verbal exchange; useless tactics, instruments, and workflow; and over the top bureaucracy. Lean for Banks describes in effortless language the way to use Lean and 6 Sigma administration practices to noticeably increase the potency of financial institution operations.

This e-book indicates tips to use Lean and 6 Sigma administration practices to enhance the traditional day-by-day paintings in a financial institution, mostly performed within the so-called "back offices." This paintings contains approximately ninety percentage of financial institution staff and generates ninety percentage of prices. Lean for Banks explains the way to arrange financial institution operations larger, elevate paintings productiveness and caliber by way of operating smarter and never tougher, make fewer errors and reduce remodel, and raise jobs from mundane and repetitive to inventive and pleasantly demanding. most significantly, it indicates how you can raise the pride of financial institution shoppers and in flip increase financial institution competitiveness and industry share.

Lean for Banks

is meant for all degrees of financial institution staff: back-office staff, first-level supervisors, heart- and higher-level managers, and company executives. it's also meant for all degrees of scholars at faculties that educate banking skills―short classes meant for tellers, collage classes in complicated banking operations, and carrying on with schooling for financial institution managers and line staff. This e-book is an entry-level textual content on Lean and may supply readers sufficient figuring out to arrange them for lively participation in Lean deployment activities.

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As expected, it fails to produce the expected miracles, is pronounced a “fad,” and eager consultants replace it with a new approach. After all, who wants to take responsibility for a failed implementation improvement program when it is easier to simply blame the program and move on to the next one? This sequence describes the fate of TQM, CE, Reengineering, Management by Objectives, and many other systems that were consigned unfairly to the “failed” pile. The authors disagree with this approach.

2002; Naveh and Marcus, 2006; Sharma, 2005]. However, we find no proof of direct causation between the ISO 9000 certification and increased profits. Heras et al. [2002] suggested that the improvement is partly driven by the fact that ISO 9000 certification is pursued by better performing companies. A common criticism of ISO 9000 and the related ISO 9001 is the amount of money, time, and documentation required for registration. Dalgleish [2005] cites the “inordinate and often unnecessary paperwork burden” of ISO.

Womack created the nonprofit Lean Enterprise Institute [LEI, 2013], which publishes a wealth of general-­purpose books and ebooks on various aspects of Lean—too many to list here. They cover Lean knowledge from fundamentals to advanced practice; how-­to manuals for value stream mapping and flow and pull planning; Lean processes and tools: A3 forms; gemba, hoshin kanri, kaizen, kanban, and other topics. While most of these books were written for production environments, readers of this book should find them easy to understand and adaptable to bank operations.

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