Change Management Excellence: Using the Four Intelligences by Sarah Cook PDF

Change Management Excellence: Using the Four Intelligences by Sarah Cook PDF

By Sarah Cook

Authors Sarah prepare dinner, Steve Macaulay and Hilary Coldicott provide a high-quality, trustworthy roadmap for navigating the twisted trails of company swap tasks. This complete presentation relies at the authors' mixed forty years of consulting and change-facilitation adventure. The e-book presents a wealth of self-diagnostic assessments, interactive workouts and checklists that can assist you take on the sensible mechanics of introducing organizational swap from all 4 compass issues: enterprise, politics, feelings and the spirit. the amount demonstrates little persistence with the self-serving "practical" case experiences which are 'de rigueur' in enterprise books. whereas one could applaud the authors' experience of financial system in getting rid of "how nice we're" tales, their absence can also clarify why the publication comes throughout as only a tad dry. swap is a endlessly dynamic tale line, so one expects its roadmap to undergo quite a number narrative colorations, even supposing the sound suggestion here's infrequent adequate. We strongly suggest this quantity - when you are misplaced, any reliable map is your pal. It does not need to be fancy so long as it encompasses a compass.

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Extra resources for Change Management Excellence: Using the Four Intelligences for Successful Organizational Change

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They help to form a map of the context in which you are operating. If you do not understand and manage culture, it will manage you. The Seven Ss diagnostic framework, developed by management consultants McKinsey, provides a useful perspective with which to assess the culture and effectiveness of an organization. The Seven Ss are: • 1. Structure. • 2. Strategy. • 3. Shared values. • 4. Style. • 5. Staff. • 6. Skills. • 7. Systems. 1. Structure There are many permutations of structure that an organization can adopt: 40 Auditing the external and internal environment • centralized; • decentralized; • hierarchical; • flat; • team based; • virtual.

It takes a lot of honesty and tenacity for senior managers to recognize the real values of the organization and to tackle any negatives. Compare most businesses in many market sectors: retail, finance, leisure and airlines for example, and the majority have produced a mission statement that says they are customer focused. This is often an empty ‘me too’ gesture because it is not translated into actions. In the UK at Cranfield School of Management, a program has been devised called ‘Implementing Service Strategy’.

A further useful analysis is to assess the organization’s portfolio of products and services. 1 SWOT analysis relation to their life cycle. This helps identify which products and services are most profitable and where there is potential market growth. The matrix suggests that ‘cash cows’ should be milked for their cash flow and no further investment be made here. Little effort or resources should be devoted to ‘dogs’. ‘Question marks’ can become ‘stars’ if investment is made in them. ‘Stars’ are products and services that can become more profitable and investment should be made to strengthen their relative market share.

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