's BusinessWriting Effective Use Cases Cockburn PDF

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Then we describe the five- to twenty-minute handling of the request in detail in the user-goal use case having Acura as design scope. USE C ASE 6: ADD NEW SERVICE (ENTERPRISE) . Primary Actor: Customer Scope: MyTelCo Level: Summary 1. Customer calls MyTelCo, requests new service... 2. MyTelCo delivers... etc... USE C ASE 7: ADD NEW SERVICE (ACURA) . Primary Actor: Clerk for external customer Scope: Acura Level: User goal 1. Customer calls in, clerk discusses request with customer. 2. Clerk finds customer in Acura.

Acura will slowly replace BSSO. New service requests will be put into Acura, and then modified using BSSO. Over time, Acura will take over more function. The two systems must co-exist and synchronize with each other. Use cases have to be written for both systems, system Acura being entirely new, and system BSSO being modified to synchronize with Acura. 51 Chapter 3. Scope Design scope - Page 52 The difficulty in this situation is that there are four use cases, two for Acura and two for BSSO. There is one use case for each system having the clerk as primary actor, and one having the other computer system as the primary actor.

The only answer I have found is to label each and every use case with its design scope, using specific names for the most significant design scopes. To be concrete, let us suppose that MyTelCo is designing NewApp system, which includes a Searcher subsystem. g. MyTelCo) signifies that you are discussing the behavior of the entire organization or enterprise in delivering the goal of the primary actor. , MyInsCo, rather than just writing "the company". If discussing a department, use the department name.

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